Privacy Policy

1. Who We Are

Water Main Repair CA is an information and service inquiry platform operated from:
669 Burnham St, Cobourg, ON K9A 2X4, Canada
Phone: +1 306-373-1841
Email: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

When you submit a contact form, service inquiry, or otherwise communicate with us, we may collect:

• First and last name
• Email address
• Phone number (if provided)
• City or municipality
• Property type and description of issue (as you describe it)
• Any other information you include in your message

2.2 Information Collected Automatically

When you visit our website, we or our third-party analytics providers may automatically collect certain technical information, including:

• IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the site you visited before ours)
• Device type and operating system

This data is collected in aggregate and is not used to identify individual visitors. It helps us understand how our website is used and where it can be improved.

2.3 Cookies

Our website uses cookies. See our Cookie Policy for a full explanation of what cookies we use and why.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry or service question
• Provide relevant information about your situation
• Communicate with you regarding follow-up questions or next steps
• Improve the content and usability of our website

We do not use your information for unsolicited marketing. We do not sell, rent, or share your personal information with third parties for their own commercial purposes.

4. Legal Basis for Processing (PIPEDA)

Under PIPEDA, we collect and use your personal information based on your knowledge and consent. When you submit a contact form, you are consenting to our use of the information for the purposes described in this policy. You may withdraw consent at any time by contacting us at [email protected], though this may limit our ability to respond to your inquiry.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Technical/analytics data is retained in aggregate for up to 26 months.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to any legal obligations to retain it)
• Withdraw consent for future processing
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated

To exercise any of these rights, contact us at: [email protected]

7. Third-Party Services

Our website may use third-party services including analytics tools (such as Google Analytics) and embedded mapping services. These services may collect data in accordance with their own privacy policies. We encourage you to review those policies independently. We do not pass personally identifiable information to these services without your knowledge.

8. Data Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for all data transmission. While we make every effort to protect your information, no internet-based system can guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised "Last updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact us at:
Water Main Repair CA
669 Burnham St, Cobourg, ON K9A 2X4
Email: [email protected]
Phone: +1 306-373-1841