Refund Policy

1. Nature of Services and Initial Inquiries

Submitting an inquiry through the contact form on this website is free of charge. There is no cost associated with contacting us, receiving a general response to your question, or receiving an initial assessment of your situation via email or phone. No payment is requested at the inquiry stage.

2. Paid Assessment Services

Where a paid on-site or detailed assessment service is arranged, the terms of that arrangement — including fees, cancellation provisions, and refund eligibility — will be clearly outlined in a written service agreement provided before any payment is taken.

We do not charge any fee without prior explicit agreement in writing. You will not be charged by simply using this website or submitting a contact form.

3. Cancellation of Scheduled Services

For any services that have been booked and confirmed:

• Cancellation with more than 48 hours notice: A full refund of any deposit or pre-payment will typically be provided, minus any non-recoverable costs already incurred (such as materials specifically ordered for the job).
• Cancellation with 24–48 hours notice: A partial refund may be applicable depending on the nature of the work and costs incurred. This will be specified in the service agreement.
• Cancellation with less than 24 hours notice: A cancellation fee may apply, as detailed in the written service agreement.

We understand that circumstances change, and we approach cancellations on a reasonable and good-faith basis. If you need to cancel or reschedule, please contact us as early as possible.

4. Refund Process

Approved refunds will be processed within 10 business days using the same payment method as the original transaction. If you have not received a refund within that timeframe, please contact us at [email protected].

5. Disputes

If you are unsatisfied with any aspect of a paid service, we encourage you to contact us directly first. We will make reasonable efforts to resolve concerns fairly. Disputes that cannot be resolved informally are subject to the jurisdiction of the courts of Ontario, in accordance with our Terms and Conditions.

6. Consumer Rights

Nothing in this Refund Policy limits or excludes your statutory rights under Ontario's Consumer Protection Act, 2002 or other applicable Canadian consumer protection legislation. If you believe your consumer rights have been violated, you may also contact the Ministry of Government and Consumer Services (Ontario).

7. Contact

For questions about this Refund Policy or to initiate a cancellation or refund request, contact us at:
Email: [email protected]
Phone: +1 306-373-1841
Address: 669 Burnham St, Cobourg, ON K9A 2X4, Canada